Fault entries and work requests.

[Gavin]

• Fault entries are basic entries from the customer reporting a fault.
• This fault or work request would be non-critical otherwise a callout would have occurred instead.

• One way to do this would be to have a standing task that fault reports can be made against. These could then be moved to an appropriate task or a new task created for the fault.
• A better way is to create a task when the fault is entered and populate the task description either from an entry field or the fault.