Changes between Initial Version and Version 2 of Ticket #33


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Timestamp:
Dec 16, 2009, 11:57:19 AM (15 years ago)
Author:
Gavin
Comment:

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  • Ticket #33

    • Property Component changed from Tserver - server admin to gnuMims - application general
    • Property Summary changed from Fault entries to Fault entries and work requests.

  • Ticket #33 – Description

    initial v2  
    11 * Fault entries are basic entries from the customer reporting a fault.
    2  * This fault would be non-critical otherwise a callout would have occurred instead.
    3  * A way to do this would be to have a standing task that fault reports can be made against. These could then be moved to an appropriate task or new task created for the fault.
     2 * This fault or work request would be non-critical otherwise a callout would have occurred instead.
     3
     4 * One way to do this would be to have a standing task that fault reports can be made against. These could then be moved to an appropriate task or a new task created for the fault.
     5 * A better way is to create a task when the fault is entered and populate the task description either from an entry field or the fault.